Post by account_disabled on Jan 23, 2024 11:23:17 GMT
A consumer will be compensated R$3,500 for moral damages and R$1,700 in material damages because the iPhone she purchased came with a defect known as the “death screen”, which only manifested itself after two years of use. use. The decision was made by judge Luis Andre Bruzzi Ribeiro, from the 13th Special Civil Court of Rio de Janeiro. The author of the action purchased the Apple smartphone in the USA, but, when the device completed two years of use, it started to present a defect that froze the operating system and left the screen without any image.
According to his lawyer, Enir Vaccari Filho , after Buy Phone Number List two visits to the manufacturer's authorized assistance, technicians restored the operating system and stated that the cell phone no longer presented a problem. Disclosure iPhone purchased by the author of the action would freeze and prevent any task from being carried out. Disclosure But the error found continued to occur. On the third visit to technical assistance, an intermittent hardware defect (physical parts of the device) was diagnosed .
The company then offered the consumer, as the only option, to exchange it for a device of the same model, worth R$1,749. This attitude led to legal action and the company failed to present a report or technical opinion proving that the defects mentioned by the consumer were not caused in the manufacturing process. In the decision, the judge highlighted that suppliers of durable or non-durable consumer products are jointly and severally liable for problems found in the products or services offered. The obligation is defined by paragraph 1 of article 18 of the Consumer Protection Code.
According to his lawyer, Enir Vaccari Filho , after Buy Phone Number List two visits to the manufacturer's authorized assistance, technicians restored the operating system and stated that the cell phone no longer presented a problem. Disclosure iPhone purchased by the author of the action would freeze and prevent any task from being carried out. Disclosure But the error found continued to occur. On the third visit to technical assistance, an intermittent hardware defect (physical parts of the device) was diagnosed .
The company then offered the consumer, as the only option, to exchange it for a device of the same model, worth R$1,749. This attitude led to legal action and the company failed to present a report or technical opinion proving that the defects mentioned by the consumer were not caused in the manufacturing process. In the decision, the judge highlighted that suppliers of durable or non-durable consumer products are jointly and severally liable for problems found in the products or services offered. The obligation is defined by paragraph 1 of article 18 of the Consumer Protection Code.